Privacy Policy

E-Tech OS is operated by DeEmpireTech ("we", "us", "our"). We provide digital services including web development, marketing, branding, analytics, and related professional services to clients through our platform at this website.

If you have questions about this policy, contact us at hello@deempiretech.com.

We collect the following categories of personal data:

• Account information: name, email address, password (hashed), and role when you register or are invited to the platform.
• Order and billing data: service order details, payment amounts, and Stripe payment references (we do not store full card numbers).
• Booking data: session dates, notes, and meeting information when you book a consultation.
• Support and communications: messages, support tickets, and contact form submissions.
• Usage data: pages visited, feature interactions, and browser or device information collected automatically.
• Marketing data: email address if you subscribe to our newsletter.

• To deliver the services you have ordered and manage your client portal account.
• To process payments and issue invoices via Stripe.
• To send transactional emails (booking confirmations, order updates, password resets).
• To respond to your enquiries and provide support.
• To send marketing communications if you have opted in, with an easy opt-out at any time.
• To improve our platform through aggregated, anonymised usage analysis.

Where applicable under the UK GDPR and similar regulations, our legal bases for processing your data are: contract performance (delivering services you purchased), legitimate interests (platform security, fraud prevention, service improvement), and consent (marketing emails, non-essential cookies).

We do not sell your personal data. We share data only with:

• Stripe — payment processing. Their privacy policy governs data they handle.
• Cloud infrastructure providers (database, object storage) under strict data processing agreements.
• Email delivery services used to send transactional and marketing emails.
• Expert team members assigned to your project — only the information necessary to complete your order.

We retain your account data for as long as your account is active and for up to 3 years after account closure to fulfil legal, tax, and dispute-resolution obligations. Support correspondence is retained for 2 years. You may request earlier deletion subject to any outstanding contractual obligations.

You have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure where no overriding legal obligation requires retention.
• Object to processing based on legitimate interests.
• Data portability in a machine-readable format.
• Withdraw consent for marketing at any time.

To exercise any right, email hello@deempiretech.com. We will respond within 30 days.

We use essential cookies to keep you signed in and to protect against CSRF attacks. We may use analytics cookies to understand how visitors use our site — these are only set with your consent. You can clear cookies in your browser settings at any time.

We implement industry-standard security measures including encrypted connections (TLS), hashed passwords (bcrypt), and access controls. No internet transmission is completely secure; we cannot guarantee the security of information transmitted to us but take all reasonable steps to protect it.

We may update this policy from time to time. We will notify registered users of material changes by email. The "last updated" date at the top reflects the current version.