Growing fast with no operational infrastructure to support it.
Luxe Atelier — visual walkthrough available on request
Results
82%
reduction in manual order processing time
£40k
estimated annual staff cost saved
4.8★
Trustpilot score (from 3.9★)
4 months
Processing time measured via internal time-tracking pre/post. Staff cost estimate based on hourly rate and time saved per order, annualised. Trustpilot score from public profile, 4-month comparison.
Situation
Luxe Atelier had scaled from £200k to £1.4m in two years on the back of strong product and word of mouth. Their operational infrastructure hadn't moved. Orders were being processed manually, returns were tracked in a spreadsheet, and their 3PL didn't integrate with Shopify. They were spending 40% of staff time on tasks that should have been automated.
What we did
- 01
Full operations audit — order flow, returns, stock, fulfilment, customer service
- 02
Shopify integrated with 3PL via a custom middleware layer built in Node.js
- 03
Returns portal built on Loop with automatic credit and restock triggers
- 04
Customer service templated across 14 scenarios with Gorgias macros
- 05
Stock forecasting dashboard pulling from Shopify, 3PL, and supplier lead times
Tech stack
Walkthrough
Full build teardown and before/after demo
Video walkthrough
Full build teardown available on request
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